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Penny's Print can assist with all artwork requirements however in the instance where you would like to supply print-ready artwork please note the following requirements below.

Artwork is recommended to be a minimum 220dpi for high quality print. We prefer to receive high quality .PDF files. However we can also accept .PSD (photoshop), .JPG or .TIFF files up to 10mb via our website. Please ensure artwork is flattened.

For larger sized files please the websites below to send us your files.

For more help on artwork using our design templates please click here >

Penny's Print offer a 100% satisfaction guarantee.

If you are not satisfied with your item please contact us within 7 days. We apologize for such issues and will work with you to resolve the matter promptly.

However please note, in some instances, we do not provide refunds unless items have been misprinted due to our error or damaged via transit (as per the courier’s insurance policy). It is the client's responsibility to check all artwork proofs or artwork provided is correct when supplied.

We cannot offer refunds for minor colour errors, poor print quality due to poor artwork, delayed freight due to courier service or damaged products due to human or natural elements.

All items with issues are to be returned within 14 days, at the buyers expense, where upon our production team will inspect the issue and you will be provided a reprint, credit or refund.

Please note the items return must be in a new condition.

Penny's Print indicates that pricing and quotes on the website or via email are inclusive of GST unless otherwise stated.

Penny's Print orders require all clients to have a members account.

Please call 1300 883 831 to apply for your account over the phone or you can complete this online here >

Penny’s Print accepts the following payment options:

Mastercard or Visa payments via our online shop or over the phone 1300 883 831
Bank transfer
EFTPOS (in person)
Cash (in person)

Payment is required prior to production commencing unless otherwise arranged. Orders will not be processed until payment has cleared.

Penny's Print offers pick up from our office which is located at 1/10 Sherwood Court, Wantirna South, VIC 3152.

If you wish to pickup your order please ensure you select this at checkout. You will be notified when you order is ready for collection.

Penny's Print offers the highest quality premium products.

However instances where you find an identical product, with a non-promotional price, which is an Australian based and produced item we may be able to provide you a "price beat guarantee".

As there is a wide range of quality variances in print products and print hardware an official quote, screenshot or email is required to be provided.

Click here to apply for a "price beat guarantee" >

1. Acceptance of our Terms

By visiting the website Penny’s Print, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Penny’s Print, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of Penny’s Print. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and Penny’s Print and that your use of Penny’s Print shall indicate your conclusive acceptance of this agreement.

2. Provision of Services

You agree and acknowledge that Penny’s Print is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that Penny’s Print is entitled to provide services to you through subsidiaries or affiliated entities.

3. Proprietary Rights

You acknowledge and agree that Penny’s Print may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Penny’s Print authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

4. Submitted Content

When you submit content to Penny’s Print you simultaneously grant Penny’s Print an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to Penny’s Print.

5. Termination of Agreement

The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.

6. Disclaimer of Warranties

You understand and agree that your use of Penny’s Print is entirely at your own risk and that our services are provided “As Is” and “As Available”. Penny’s Print does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the Penny’s Print website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

7. Limitation of Liability

You understand and agree that Penny’s Print and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not Penny’s Print has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of Penny’s Print is limited to the greatest extent permitted by law.

8. External Content

Penny’s Print may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Penny’s Print is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

9. Jurisdiction

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by Penny’s Print to resolve any legal matter arising from this agreement or related to your use of Penny’s Print. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.

10. Entire Agreement

You understand and agree that the above Terms constitute the entire general agreement between you and Penny’s Print. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

11. Changes to the Terms

Penny’s Print reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of Penny’s Print after any changes to Terms will signify your agreement to be bound by them.

Penny’s Print offers FREE Australia-wide shipping for all our products. We are able to ship nationally and internationally. All items are shipped registered or tracked.

Please note: Items over 1000mm in length will be shipped folded (such as banners) due to shipping restrictions unless otherwise requested.

Penny's Print has a standard turn around time of 3-5 business days from artwork approval or payment received - which ever is later. However in many instances you will receive your items faster. As a general rule of thumb - if you order your item this week you will get it next week.

However if you require your items faster please let us know in advance to see if we are able to assist with a priority production and express shipping. Additional charges may apply for such services.

Penny’s Print offers this website, including all information, software, products and services available from this website or offered as part of or in conjunction with this website (the “website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Penny’s Print reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Penny’s Print.

The term ‘pennysprint.com.au’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Penny’s Print nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of Penny’s Print. Penny’s Print reserves the right to change or discontinue at any time any aspect or feature of the website.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on Penny’s Print may be reverse-engineered, disassembled, de-compiled, transcribed, stored in a retrieval system, translated into any language or computer language, re-transmitted in any form or by any means (electronic, mechanical, photo reproduction, recorded or otherwise), resold or redistributed without the prior written consent of Penny’s Print. Violation of this provision may result in severe civil and criminal penalties.

Purchasing Terms & Conditions

Penny’s Print requires payment prior to production for all orders except clients with pre-approved credit accounts or by prior agreement at time of ordering. In the instances where orders are produced and delivered prior to payment being received all accounts are due within 14 days. Any such products and / or services remain property of Penny’s Print until paid in full.

In the event where your overdue invoice is referred to a collection agency and / or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 15% p.a., calculated for the period the account is due until the date it is paid.

Trading terms are subject to change without notice and we recommend that you review our term and conditions found on our website prior to placing further orders.